Pabx Auto Attendant

Nov 26
2008

Hotel & Motel Pabx Phone Systems

Competition faces every business today and to keep ahead of the game finding the best services available to help you is tantamount to success; a reliable communication service that ensures your business operates proficiently and enriches the customer service supplied by you.

There is lots of equipment involved in the running of a motel, the phone system and service is the most important to your business, thus it’s imperative that your hhospitality PABX phone system is selected carefully. Alcatel, LG and Samsung offer sophisticated hospitality solution PABX telephone systems for hotels, hospitals, nursing homes and halls of residence.

Costing a phone system is simple; the difficult part is getting the exact features to suit your business. Research and careful planning is in order to obtain an accurate price estimate. Review system functions and quotations online.

Important things to consider are how many lines you have in, are they PSTN (standard analogue or POTS Plain Old telephone Service) or ISDN and quantity of handsets required. If they are ISDN lines, do you have ISDN 2 or ISDN 102030 On Ramp? Do you have an In dial Number range? These are relevant questions when requesting quotes for PABX telephone systems.

In the future, the company may need extra lines and further handsets. Considering these issues now will ensure that your supplier can quote you for a suitable sized PABX system that will make room for future growth.

Voice features are popular with companies, consider an auto attendant. Does your business require music or a recorded message when placed on hold? Also consider the level of handset required. Will you supply digital or non display handset models in rooms? Modern versions from Alcatel and Samsung have many features available:-

Book & Check In Rooms & Determine Room Status
Fax & Email Confirmation letters
Automatic Invoicing eliminating manual accounting
Take & Store Guest details & preferences for frequent visitors
Guest Database/Contact Management
Distribute Calls to Housekeeping, Room Service & Front Desk
Guest Messaging Services
Direct In Dial Calls to rooms
Room Call Accounting with customisable call tariffs
Phone Restrictions while guest is out of room
Security features.

PABX manufacturers supply models that include many functions and help out in the daily organising of a motel without the necessity of a PC. These tasks can be activated from the front desk phone handset and are adequate for 20 room hotels. If the establishment is larger, opt for the complete range of management and guest functions; the PABX phone system software can be incorporated into the PC’s network.

If the business is new organize your phone lines. It is recommended that mid size hotels select ISDN phone services as these lines offer clearer voice quality and permit In dial number ranges. Line ratios for a motel are 1:5, not counting the front desk and management requirements.

This involves 1 X ISDN 2 for every 10 rooms plus a multiple of an ISDN 10/20/30 if there are more than 50 rooms. If the hotels usage will be low, select the higher ratio and add channels at a later date if needed

With ISDN you also have the option of a Direct In Dial Number range and these supply more numbers than lines allowing the hotel to allocate a direct number for each room without having to supply and individual phone line for each room.

If you require guidance there are phone companies in Australia that give advice on hospitality phone lines and hotel PABX phone systems . The Telaustralia contact number is 1300 783 528.

About the Author

Michiel Van Kets provides article for Tony Dunphy who is Managing Director of Telaustralia an Australian Business Phone company offeringPABX Phone Systems for hotels and motels.

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